Innovation in customer experience
Archive for October, 2010
Bring too much energy to school, and you will be medicated. Bring too much energy to work, and you will be fired.
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I was fascinated to read Jaron Lainer’s article in yesterday’s WSJ, in which he wrote about the possibility of teaching science by turning students “into the things they were studying… some were turned into molecules, dancing and squirming to dock with other molecules.” Lanier, a partner architect at Microsoft Research, wrote this in the context
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The Personal Economy: Personalization Becomes the Engine View more presentations from Now Possible.
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Great movies are seldom slaves to the facts, and The Social Network is no exception. But the movie does highlight some extremely important facts: What’s your relationship status? One of Facebook’s great innovations was allowing people to broadcast around the world whether they are in a relationship, or looking for one. Talk about adding value
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In a perfect world, we would give students more freedom regarding when, where and how they best learn. This raises the twin possibilities that we would need fewer – or smaller – schools, but more community centers where students could gather and interact. Think of a home-schooled student who spends much of her afternoon doing
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With nine trillion web pages (a rough estimate) and growing, the Web already overwhelms many of your potential customers. Companies need to reinvent the way they attract and serve customers. One way to do this is by putting a Mindset button front and center on your site. A Mindset button lets a visitor tell you
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Good news: I just found a coherent and proven concept for personalized education. Bad news: it’s in Sweden, offered by Kunskapsskolan, which means “the knowledge school.” Good news: the KED (Kunskapsskolan Education) program is coming to the United States. I first met Peg Hoey after she helped launch and run a charter school in the
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“Google is a big believer in openness and openness means customization. There’s a difference between customization and personalization. Personalization is something the consumer does, customization is something an OEM or operator does. And they have to find the right balance there.” So said Andy Rubin, commanding general of the Android army as vice president of
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Great WSJ article today on How Handwriting Trains the Brain. Too bad our school district couldn’t care less. Last week, we asked our son’s middle school to let the school’s occupational therapist work with him on his handwriting, which is horrible. The district forced us to initiate a special needs request, which they they denied
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by Fred Strong, Dean of Faculty, Seattle Academy of Arts and Sciences High school PE class. Maybe you liked it, maybe you dreaded it. Did you have “lines” and “squads”? Even if the teaching methods in your class were more enlightened than back in my day, the drills and games probably showed who could or
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