Innovation in customer experience
Archive for November, 2010
NPR’s Ira Flatow spoke with two Microsoft developer/managers and an NYU professor in a fascinating discussion about Kinect’s functionality and potential. In the space below, I’ve combined several observations made by Alex Kipman, Director of Incubation, Xbox at Microsoft… KIPMAN: In our world, it’s about stepping in front of the sensor. The sensor not only
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During a speech this week in Montreal, I asked the audience a theoretical question. “My company would like to install a few cameras, microphones, motion detectors and language recognition software in your home. In return, we’ll offer you a service you will find very entertaining, for about $150. How many of you would like to
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Some day an enterprising company will propose a deal with its customers: in return for a dramatically better customer experience, the firm will place microphones and cameras in the customer’s home and will track the customer’s movements and words. That is exactly what Microsoft is doing today, with its new Kinect system for the Xbox
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