Innovation in customer experience
Archive for October, 2011
Today Westport, Connecticut tried to postpone Halloween. “The possibility of falling tree limbs, slippery surface conditions, and electrocution hazards remain very real throughout town, and the situation is as bad or worse than the recent damage caused by tropical storm Irene,” according to the Fire Department. There’s only one problem. School was open. All over
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“Son, I’ve lived here since 1958, and I’m here to tell you it just doesn’t snow in Connecticut in October,” said the man next to me at the soccer field, as we shivered Saturday morning and pondered the approaching storm. It was so cold, my seventh grade son was wearing a florescent green felt hat
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There’s a reason why the most innovative, dynamic and successful firms end up that way: they experiment. Google Labs is where employees toss around half-based ideas and eventually begin to expose them to the world at large. The App Inventor, for example, is designed to allow non-programmers to develop Android apps. Apple enjoys a constant
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Microsoft created this stunning look at what your future may hold.
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It’s a cold Friday in Connecticut, and since I refuse to turn on the heat before November, my fingers can hardly feel the keyboard. Snow is in the forecast. This is crazy, and the constant shivering has me thinking about crazy headlines I’d like to see: Rangers and Cardinals Tied After 20 Innings in “Decisive”
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You know the feeling… you’re stuck in a bad place. Maybe your boss is taking credit for your work, maybe your relationship is in a rut, perhaps the business you started three years ago is going… nowhere. If only you had more power, more control. Flashback to Philadelphia, with winter bearing down. It’s the last
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In technology reporting, not many 2009 articles remain that useful. But this anecdote from two years ago remains right on target. To illustrate just how personal mobile technology has become, reported Don Clark on his WSJ blog, an Intel executive asked his audience how many had cellphones. All raised their hands. Then he asked how
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“The biggest risk is not taking any risk… in a world that’s changing really quickly, the only strategy that’s guaranteed to fail is not taking risks.” — Mark Zuckerberg, founder of Facebook These are risky times. The last time the stock market was this volatile was the Great Depression. The last time the economy was
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Here are dozens of proven ways to get your customers to recommend your company to their friends. How to ask for a referral: According to Jill Griffin, loyalty expert, you should say, “Who do you know that might appreciate knowing about my services?” After you get the first name, say, “Who else do you know?”
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1.) Make sure they have the ability to do what you want. Skip this step, and you will waste a lot of time. The only true obstacle to persuading someone to do something is if they lack the ability to do it. You can’t persuade an out of shape person to run a five-minute mile.
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