Innovation in customer experience
Archive for November, 2011
November 6, 2012 11:05 p.m. (EST) In the end, it wasn’t the 1% vs. the 99%. It was the 59% that shook up American politics and broke the gridlock in Washington. Here are the unofficial totals for the 2012 Presidential election: - Americans Elect (3rd party): 59% - Democratic: 19% - Republican: 19% - Other:
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I was this close to having the perfect life, but the Random Check wrecked everything. My name is Jimmy Ridge, and for almost nine years I lived on the dark as well as the bright side of life. Most days, I was a near-perfect husband, father and business executive: dependable, consistent, capable. You needed something,
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When Jake Tremblay stopped going to meetings, he claimed it was because a painful back injury made sitting and travel uncomfortable, and that he felt embarrassed that he sometimes needed to lie down on the floor to relieve the pain. In retrospect, that probably was an elaborate cover story. Let’s count the advantages the eccentric
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It’s time, thought Tom, to lock in my bonus for the year. This is going to be like taking candy from a baby. He cleared his throat and began to address the other members of the executive committee at Prindle Industries. “The way I see it,” he began, “A volatile marketplace doesn’t just present risks,
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Two armed men approached the ten-year-old boy. One had a gun. The other a machete. Timmy just stood there, silently. The larger guy, sweating profusely and wiping blood off his forehead, looked the boy in the eye and warned, “I am going to mess you up.” Timmy allowed himself the tiniest of smiles, and focused
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Dateline: December 15, 2012 In the final analysis, it wasn’t occupying public spaces, spending the winter sleeping in tents, or spawning occupations in over 300 cities worldwide that led Occupy Wall Street to succeed. It was hacking into the cell phone network. So far as authorities can put together, a fourteen-year-old hacker called Dwiddle developed
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by Ken Liu Michael Lane was pushing the “door close” button when a hand reached around the door of the elevator. The doors, obstructed, obediently opened back up. Startled, Michael moved to the back of the elevator to make room. “Sorry,” the young man said, as he rushed in. He was in jeans and cheap
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Two miles into her hike, Jessica could finally see the ridge line up ahead. From there, she would have an amazing view of the valley below. She heard her two dogs barking. A few strides later, she had her first glimpse of the clearing at the top of the ridge, and was surprised to see
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Sara cringed visibly as the stats updated on everyone’s phones. One minute before the half ended, Michael had taken just 1,312 steps. The other midfielders all topped 3,000. She’d like to think her son was better positioned, more efficient in his movements, but the truth is he was just lazy, and all the parents knew
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early November in 2015 Julia stood in front of the television set, wailing. Her Mom rushed down the basement stairs to see what was troubling the little girl. “What’s wrong, Julia?” Her daughter gave her a look of confusion and hurt. “She won’t answer me, Mommy. Why won’t she answer me?” Katie smiled. Julia was
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