Innovation in customer experience
Archive for December, 2011
“Mary! I’m not kidding! Get Sarah on the line.” “I’m sorry, Jake,” his phone replied. “That’s not a good idea right now.” “What, are you kidding me? I can’t believe she wants to blow off our weekend in the mountains for some damn work event. All she cares about is work. Get her on the
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Sorry we’re not sorry (désolées que nous ne sommes pas désolées), but life has been too fun to stop and write blog posts. Julie and Jane (that’s us!) have been running around Paris with our hot-off-the-presses Flexible Phones. Imagine a stiff piece of Saran Wrap about as big as a paperback book, but as thin
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“Dad, what happened to all the big companies?” Ralph looked down at his 3rd grade son, Dan. They were waiting on a subway platform and had 103 seconds before the F train pulled in. They were perfectly positioned to board the third car, where the temperature was a perfect 70 degrees and plenty of seats
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There are some days when I sit on my back porch and yearn for the days when good old-fashioned human construction crews would invade our neighborhood for nine months, and build another McMansion. Sure, I’d complain about the crews that started pounding at 6:30 a.m., violating the “no construction before 8 a.m.” town rule. But,
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Arthur Mulkuns looked up at the sky and frowned. As usual, it was a cloudy London day and the dog park was filled with an assortment of pets. But Arthur couldn’t take his eyes off the birds above. “That seagull looks suspicious to me.” His Mom cocked her head. She hadn’t been aware that her
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Shortly after NASA’s Kepler mission confirmed today the first planet ever identified in the “habitable zone” – the region where liquid water could exist on a planet’s surface – business executives convened in secret sessions to ask: will we soon face competitors from other planets? The newly confirmed planet – imaginatively named Kepler 22b –
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Edna Munson of Prairie Falls, ID recently received this letter… Dear Edna: How was your recent trip to Los Angeles? I couldn’t help noticing that big grin on your face as you left the Getty Museum. Truth be told, your smile is so infectious, I followed you all over town. Not to worry, I wasn’t
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