Mission Impossible: Reaching Customer Service

by Bruce Kasanoff on March 27, 2012


Your mission, Jim, should you choose to accept it.

Jim, you know the drill. Press the button above, and listen to your message, then read the top secret information below.

Our operatives have been unable to get the information they require from eight major companies: DirecTV, Dish Network, Verizon, Comcast, AT&T Wireless, Bank of America, Sprint Network, Sprint Nextel, T-Mobile, and United Airlines.

We have tried all the normal processes: emailing from their web sites, calling customer services, even writing letters. Time and again, we have received incorrect or unhelpful information.

Your mission, Jim, should you choose to accept it, is to create an insider network of experts at each firm. These experts must be willing to receive inquiries from our operatives and to supply the information they request in a matter of minutes.

While we cannot offer these insiders jewels, gold coins or an island nation of their own, each operative will be authorized to pay a reward for good information.

If you succeed, we’d like you to call this network Insidr, because we think that’s a really cool name.

Good luck, Jim.

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