Customer experience

Where’s your customer experience lab?

by Bruce Kasanoff on January 29, 2013

Why customers hate “customer service”

by Bruce Kasanoff on December 19, 2012

How to lose $250,000 in sales

by Bruce Kasanoff on March 22, 2012

Kensington Palace royalty come out to greet commoners

by Bruce Kasanoff on November 8, 2011

Amazing sneak preview of your future

by Bruce Kasanoff on October 28, 2011

Survey: smartphone users want to avoid customer service

by Bruce Kasanoff on October 24, 2011

Smart cars battle skininvaders

by Bruce Kasanoff on October 24, 2011

Kinect and Siri terrify companies

by Bruce Kasanoff on October 20, 2011

Smart or stupid customer service?

by Bruce Kasanoff on October 20, 2011

Is marketing dead?

by Bruce Kasanoff on October 18, 2011