Innovation in customer experience
Posts Tagged ‘book’
Last night, Max Strom taught me how to breathe. In retrospect, it seems surprising that across 20 years of school and a few decades of life, no one shared this lesson before. I met Max courtesy of Kaia Yoga, a Westport, CT gem that defies easy categorization. His two-hour Learn to Breathe workshop is one
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I noticed this weekend that Good to Great is still on the bestseller list, after 132 years. Here’s my summary of its key points, along with a graphic for those of you who prefer pictures. Desired outcome: Move your company from good to great. 1. Put a Level 5 leader in place: This person should
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Right after 9/11, my book came out. Its goal was to frame the growing tension between personalization and privacy, and to give executives a roadmap for growing their business. I’m pretty pleased how well it holds up. See for yourself. Here’s the first half of Chapter One. Fear not – one of the best decisions
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