Innovation in customer experience
Posts Tagged ‘business’
(Part 1 of 2) The price of restoring our economy, saving our banks, and ensuring long-term prosperity is higher than most are willing to pay: the end of football, baseball and every other win/lose game. From the time we are old enough to grasp a ball, we are taught that there are winners and losers.
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I noticed this weekend that Good to Great is still on the bestseller list, after 132 years. Here’s my summary of its key points, along with a graphic for those of you who prefer pictures. Desired outcome: Move your company from good to great. 1. Put a Level 5 leader in place: This person should
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