Innovation in customer experience
Posts Tagged ‘customer service’
Your mission, Jim, should you choose to accept it. Jim, you know the drill. Press the button above, and listen to your message, then read the top secret information below. Our operatives have been unable to get the information they require from eight major companies: DirecTV, Dish Network, Verizon, Comcast, AT&T Wireless, Bank of America,
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I just browsed the Comments section over at the Consumerist, where they asked people to describe corporate policies they hated or loved. Here’s a quick sampling. All the words that follow are verbatim comments from others… Smart: I like being able to return stuff at Target just by giving them the card I purchased it
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This article was written by Roberto Pieraccini, CTO of SpeechCycle. Smartphones are transforming how consumers communicate, not only with one another, but also with the companies with whom they do business. These mobile-savvy customers are doing much more than talking on these devices – they browse the Web, download apps, manage emails and send text
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No one gets paid to serve existing customers. If you doubt me, compare the salary of your top customer service rep to that of your top salesperson. Before you start telling me that it takes more talent to sell than to serve, slap yourself in the face a few times. That’s nonsense. Especially if you
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