Innovation in customer experience
Posts Tagged ‘economy’
Dateline: December 15, 2012 In the final analysis, it wasn’t occupying public spaces, spending the winter sleeping in tents, or spawning occupations in over 300 cities worldwide that led Occupy Wall Street to succeed. It was hacking into the cell phone network. So far as authorities can put together, a fourteen-year-old hacker called Dwiddle developed
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Free enterprise works beautifully when leaders feel rooted in their communities, beholden to their employees and answerable to their customers. But when these connections fray, the free market slides out of balance and the result is dangerously heartless behavior. Heartless is laying off thousands of employees when your company has record amounts of cash on
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Banks have record amounts of cash, but they won’t lend. Companies have record amounts of cash, but they won’t hire. Both have circled their wagons, and are protecting… whom? Certainly not employees, many of whom are now on the streets after years of loyal service. Certainly not customers, with whom these institutions play a zero-sum
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This photo of the Milky Way as seen from Nepal stopped me in my tracks, making me forget about the iPad I was holding. I looked right through the device to the world that exists far beyond the reach of Apple, Google, or any other human creation. We live in a strange time. If you
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(Part 1 of 2) The price of restoring our economy, saving our banks, and ensuring long-term prosperity is higher than most are willing to pay: the end of football, baseball and every other win/lose game. From the time we are old enough to grasp a ball, we are taught that there are winners and losers.
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Less. That’s what we should expect in the next decade. Regardless of your political beliefs, these facts are clear: 1.) Our economy is weak. Nothing is likely to change that for years to come. 2.) Government spending will decline for the foreseeable future. That means fewer jobs. 3.) New fees will be everywhere. Want to
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