Innovation in customer experience
Posts Tagged ‘empathy’
Stanford’s Cliff Nass – along with Corina Yen – has taken on the task of revealing the social rules that impact our interactions with other people. The Man Who Lied to His Laptop is jammed with so many useful lessons that I took a shot at putting the best ones on a single page. Research
Read more »
The New York Times reports that: a raft of new research in humans suggests that (the peptide hormone) oxytocin underlies the twin emotional pillars of civilized life, our capacity to feel empathy and trust. Reporting this month in The Proceedings of the National Academy of Sciences, researchers found that genetic differences in people’s responsiveness to
Read more »