Innovation in customer experience
Posts Tagged ‘google’
This morning, Google+ suggested three names I could add to my circles: Robert Scoble of Rackspace, MG Siegler of TechCrunch, and my dog, Dex. Seriously. If there is another Dexter Kasanoff on the planet, I will be the first to apologize to Google+. But the real Google suggests there is not. Silly Google+. Dogs cannot
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“Google is a big believer in openness and openness means customization. There’s a difference between customization and personalization. Personalization is something the consumer does, customization is something an OEM or operator does. And they have to find the right balance there.” So said Andy Rubin, commanding general of the Android army as vice president of
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There’s a good article on personalization versus privacy at BizReport. Email Insider has a nice post on the dangers of doing personalization badly. The article begins with this quote, “You are not my friends and I don’t want you to be my friends.” SearchNewz raises the question of whether Google understands – or is sensitive
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