Innovation in customer experience
Posts Tagged ‘Innovation’
Disruptive innovation will push your company to more precisely segment its customers and then develop new services for each segment. The opportunities to do so are so immense, it can be paralyzing. The Three Levels of Innovation framework provides a straightforward way to start thinking about what services your company could customize for its customers.
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In under two minutes, this video reveals that if you can perceive and understand patterns, you can tap into an endless source of innovation.
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“Dad, what happened to all the big companies?” Ralph looked down at his 3rd grade son, Dan. They were waiting on a subway platform and had 103 seconds before the F train pulled in. They were perfectly positioned to board the third car, where the temperature was a perfect 70 degrees and plenty of seats
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Apple design guru, Jonathan Ive, is quoted by 9to5Mac as saying about Steve Jobs: “Despite all his successes, all his achievements, he never presumed, he never assumed, that we would get there in the end. And when the ideas didn’t come, and when the prototypes failed, it was with great intent, with faith, he decided
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Siri, the digital assistant that lives on each Apple iPhone 4S, makes life incredibly simple for you. Just lift the phone to your ear and tell her what you want. This is as simple as it’s ever been to operate a computer, and I can’t imagine how many million lines of code it took to
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Like Flat Stanley, your smartphone lives in a 2D world. Its GPS identifies your location in terms of directions on a compass, but not altitude. Let’s imagine what will be possible when phones add altimeters. Customer experience will change dramatically, as innovative and/or aggressive firms develop new tactics: The energy company can know that you
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I love this sign, which reminds us that sometimes innovation takes us in a giant circle. Much as I love – and am constantly grateful for – the produce sections of American supermarkets, nothing beats walking out back and picking food you grew yourself. Please excuse me, it’s time to go find a cucumber.
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Over at Apple, the App Store now has more than 472,000 apps. That’s a lot of innovation. Tech start-ups continue to pop up, despite the economy. If anything, it’s gotten cheaper to launch start-ups; two or three founders can often get a beta version running. But can these folks explain their innovations? How many of
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Like, it would be so cool if we could, you know, get companies on the same wavelength as their customers. Can’t you see it, man? The customer pours his heart out, and then we get a bunch of our dudes to scamper around and make a solution. It would be, like, perfect. A few months
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This photo of the Milky Way as seen from Nepal stopped me in my tracks, making me forget about the iPad I was holding. I looked right through the device to the world that exists far beyond the reach of Apple, Google, or any other human creation. We live in a strange time. If you
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