Innovation in customer experience
Posts Tagged ‘recession’
Banks have record amounts of cash, but they won’t lend. Companies have record amounts of cash, but they won’t hire. Both have circled their wagons, and are protecting… whom? Certainly not employees, many of whom are now on the streets after years of loyal service. Certainly not customers, with whom these institutions play a zero-sum
Read more »
This photo of the Milky Way as seen from Nepal stopped me in my tracks, making me forget about the iPad I was holding. I looked right through the device to the world that exists far beyond the reach of Apple, Google, or any other human creation. We live in a strange time. If you
Read more »
Less. That’s what we should expect in the next decade. Regardless of your political beliefs, these facts are clear: 1.) Our economy is weak. Nothing is likely to change that for years to come. 2.) Government spending will decline for the foreseeable future. That means fewer jobs. 3.) New fees will be everywhere. Want to
Read more »