Innovation in customer experience
Posts Tagged ‘voice recognition’
early November in 2015 Julia stood in front of the television set, wailing. Her Mom rushed down the basement stairs to see what was troubling the little girl. “What’s wrong, Julia?” Her daughter gave her a look of confusion and hurt. “She won’t answer me, Mommy. Why won’t she answer me?” Katie smiled. Julia was
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Rumored features of Apple’s new iPhone Assistant started me thinking about the possibility that a company could literally talk to its customers. Yes, the company itself would communicate directly with customers, not employees. First, let’s take a look at what 9to5Mac has reported about Assistant’s new capabilities: One of the key elements of Assistant is
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